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CUSTOMER HELP CENTER

Real answers, without the runaround.

Find clear guidance for using your coaching, library, programs, account, payments, prayer requests, and appointments.
Getting startedWhere should I begin?

Take the private Transformation Assessment. It recommends a coaching mode, first goal, journal prompt, and resource based on your answers.

AI coachingHow does your Ratchet Life Coach choose a coaching mode?

The coach considers the subject and emotional context of your conversation, asks questions first, and adapts the coaching approach automatically. You can still ask for a different style.

LibraryWhich books are free?

The three resources labeled Free can be opened without payment after sign-in. Other resources show the membership level required and preserve saved progress if access changes.

ProgramsWhat is included in a transformation program?

Programs include directive lessons, workbook activities, journal prompts, action steps, progress tracking, and scheduling when live coaching is included. Video lessons remain unavailable until Coach Q uploads approved videos.

AccountWhy do I need to sign in?

Secure sign-in protects private conversations, journals, goals, prayers, purchases, progress, and appointments so they stay connected to the correct member.

MembershipWhat happens if my membership ends?

Paid content locks again, but your progress and saved responses are not deleted. Access and progress return when an eligible membership is renewed.

BookingsHow do coaching appointments work?

Available sessions are 30-minute Zoom calls, Monday through Friday from 9:00 a.m. to 7:00 p.m. Eastern, excluding holidays. Confirmed times cannot be double-booked.

PaymentsAre purchases refundable?

Digital products, memberships, programs, add-ons, and coaching bookings are non-refundable. If something did not work as described, contact support so the issue can be reviewed.

PrayerIs a prayer request the same as AI chat?

No. Prayer requests are submitted privately in the Prayer area and can receive a personal response from Coach Q through your dashboard.

PrivacyCan other members see my journal or coaching conversations?

No. Member journals and coaching history are private and protected by server-side identity checks. Administrative access is restricted to the owner for support and platform operations.

STILL NEED HELP?

Contact Support

Include the email connected to your account and a short description of the issue. Never email passwords, payment card numbers, or sensitive identity documents.
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